Frequently Asked Questions


Where are your products made?

Empower Bands works with our manufacturers within the USA, as well as overseas, to ensure the highest-quality products for you! We triple-check so that we only deliver the best to you.

Do you use eco-friendly or recyclable packaging?
Yes! We attempt to use as much eco-friendly or recyclable packaging as possible. So, our shipping boxes or bags are recyclable and made with eco-friendly inks! We also use recycled paper or paper sourced from sustainable forests.

In addition, we strive to be an environmentally-friendly company. Therefore, we also offer the option of Minimal Packaging, which will ensure your order gets to you safely with the least amount of material used in the process. Make sure to add it to your cart! If you have any questions or concerns, please contact us at



What information do you collect when placing an order? Why?

We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address is used solely for use between you (buyer) and to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Your shipping address is collected for shipping purposes and is used between and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes.

Can I pay with PayPal?
Yes, select the PayPal button on the checkout.

How long does it take my order to get to me?
We will ship all orders on the same day or the next day. Because of mail delays due to COVID, some orders might take slightly longer than usual to arrive. We cannot offer any discounts or refunds for any orders that do not arrive by a specific date. We apologize for any inconvenience and appreciate your understanding!

I haven't received my order yet, where is it?
All orders placed on our website receive updates. As soon a shipping label is generated for your order, you will receive a tracking number which can be used to track your order.

How do I get a tracking number for my package?
As soon a shipping label is generated for your order, you will receive a tracking number which can be used to track your order.

How do I ship to an address that isn't mine?
When placing an order, you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

Do I need to create an account and log-in when purchasing? Why should I?
It’s completely up to you. Some folks choose to create an account for a smoother shopping experience. When you have an account, you simply login and all your account details are automatically available (like your shipping address) so you don’t have to re-enter the same things every time. You’ll also have a neat record of all your transactions. If it’s not your thing, no problem, do whatever feels right to you.

How do I cancel my order?
If you placed an order by mistake and wish to cancel, it’s important to notify us right away. Please note that your order cannot be cancelled once it goes for processing.

Do you offer international shipping?
Yes, we ship internationally! Please note that Empower Bands is not responsible for any fees, including customs, tariffs or taxes imposed by the country of destination.  Empower Bands is not responsible if your products are turned away at customs, if the destination country does not allow adult products to enter its border or if it’s criminal to possess an adult product generally or specifically. It is expected that the customer who placed the order is aware of the laws and policies of their home country and if you aren’t sure, we recommend you research prior to placing an order.

My order is lost, was stolen, or never arrived. What do I do?
Empower Bands is not responsible for lost or stolen packages. Once a package leaves our warehouse with a shipping carrier (USPS, FedEx, UPS, etc.), you must follow up with the carrier directly to file a claim on a missing package. We recommend filing claims on lost packages as soon as possible.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) are non-returnable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


I want to be an Affiliate. Tell me about your program!
The Empower Bands affiliate program is a way that you can make money from your existing network, blogs, articles. By joining the program, you will be issued a unique referral code which you can then share with your network (social media accounts, website, blog, etc.) When someone shops our website using your code, the sale will be attributed to you.

You will earn from 10% commission of each sale generated via your unique referral code.

Bottom line - Why should I become an Affiliate?
It’s a great and simple way to make money from your existing network. There is not limit on what you can earn and it’s a great way to support a brand who shares your values.

How does the affiliate program work?
Once your registration has been approved, you can login into your account where you will find your unique referral code which can be shared amongst your network. You will also be able to track commission earnt from your unique code by logging into your account.

How do I promote this to my network?
There are lots of ways you can promote your unique referral code. Some of the ways you can do this include sharing your code on social media, on your website, or writing a blog post including a link to your code.

How do you track sales?
Since your referral code is unique to you, it’s a perfect way to track sales. Sales and commissions via your unique code can also be tracked by you simply by logging into your affiliate account.

How much commission do I get paid?
Our commission rate starts at 10% and increases based on performance.

When will I get paid my commission?
When you have been approved as an affiliate, make sure you enter either your bank details or details of your PayPal/VENMO account. Your commission will be paid into your preferred method. Commission is issued at the end of every calendar month.

Please note if an item is cancelled or returned, your commission will be disapproved and non-payable.



You have a Rewards Program?! Amazing, tell me more!
When you sign up to become a rewards member you get rewarded for every purchase you make. You know the drill, the more you spend, the more you earn, to heighten the empowerment even more. Think about all the amazing cashback rewards that you can use toward your next Empower Bands purchase! You can also earn cashback rewards for other things like referring friends, following us on social, and so much more! Rack up your points to save for something really special, or use them as you go, it’s completely up to you.

Check out some of the ways to get started on rewards ASAP:

  • Refer a friend - 5% cashback (friend also gets 5% cashback)
  • Buy over $50, get 5% cashback
  • Buy over $100, get 10% cashback
  • Buy over $150, get 15% cashback

Who can join?
We don’t believe in gatekeeping empowerment, so all are welcome to join our loyalty program.

How do I view my balance?
You can sign into your account at any time to view your balance.

How do I redeem my points?
You’ll be able to redeem your points at checkout!

Something isn’t adding up, I think I should have more points than I do?
Sometimes there’s a slight lag for the points to update. If it’s been a day or two and you still don’t see your points, send us a message at and we’ll be happy to look into it.

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